Last Updated on March 12, 2022
No matter how much information you put out there, some questions will always remain. We are looking forward to helping you out. However, before reaching out to us please check the below list of most frequently asked questions. This will give us more time to answer specifics and it saves you time waiting for our reply.
xysummer.com only sells 100% new and authentic items. They are unworn and in pristine condition.
Coupon codes can be redeemed on the Checkout Page. On the right-hand side of the checkout page, all your cart items will be listed. Below this will be a “PROMO CODE” box. Copy your code here and the discount will be applied to your cart immediately. Coupon codes cannot be applied during promotional periods or sale dates, nor can they be combined with any other offers.
Our Customer Care team is here for you 7 days a week! Feel free to send us an email at firstname.lastname@example.org, or shoot us a note via our Contact Us page.
Orders may take up to 3 days to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday.
Orders can be tracked within Order History in your Account page, or on the Track Your Order page.
Once an order has shipped, we cannot make any changes to the shipping address. If your order has not shipped, please contact our Customer Care team and they will do their best to accommodate the request.
In the event a cancellation request is received, we will try our best to accommodate, however in some instances cancellation is not possible. Please contact customer service immediately with your request.
Thank you for choosing xysummer.com this holiday season! Since our products are in stock and ready to ship, our mission is to get you your items quickly and seamlessly. Once your order is placed, please allow up to 3 business days for processing prior to shipment.